Service Catalog Project? Prepare Your Team for Success
Prepare your team for success in implementing a service catalog project. Gain insights and strategies from experienced professionals in the ITSM field.
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Enhancing Service Delivery and Support Program for Improved ITSM
The Service Delivery and Support (SDS) Program is revolutionizing IT Service Management by aligning IT with business objectives, improving processes, and enhancing customer focus through standardized practices. By streamlining administrative systems, the program aims to boost efficiency, reliability
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Challenges and Design of EOSC Service Portfolio Management
Challenges faced in managing the European Open Science Cloud (EOSC) service portfolio include federated settings, provider heterogeneity, consumer heterogeneity, and balancing service quality with inclusiveness. The design aims to augment existing ITSM frameworks with EOSC-specific processes while a
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