Consumer duty - PowerPoint PPT Presentation


Office of the Consumer Protector: Ensuring Business Regulation in Western Cape

The Office of the Consumer Protector (OCP) plays a vital role in safeguarding consumer rights and regulating business practices in the Western Cape province. Established under legislative schemes, including the Western Cape Unfair Business Practices Act and the Consumer Protection Act, the OCP ensur

3 views • 27 slides


CONSUMER DUTY

Iridium offers a comprehensive service to guide financial firms in complying with the Consumer Duty regulations introduced by the FCA. The Consumer Duty entails new rules and outcomes that firms must adhere to, with a focus on customer-centric practices and responsible business operations. Iridium's

2 views • 5 slides



Physical Distribution

Physical distribution is a critical aspect of business operations involving the planning, implementation, and control of the flow of goods from origin to consumer. Philip Kotler and William J. Stanton have defined physical distribution as a process of managing the movement of goods to meet consumer

0 views • 8 slides


A CLINICAL NEGLIGENCE OVERVIEW

Clinical negligence claims require claimants to establish duty of care, breach of duty, causation, and more. Healthcare workers owe patients a duty of care to avoid physical injuries. The law on advice has evolved with cases like Montgomery, emphasizing the importance of informed consent. Recent leg

1 views • 19 slides


Chapter 13: The Impact of Consumer Choices

Explore the role of consumers in the economy, the impact of consumer behavior locally and globally, ethical consumerism, sustainability, and the influence of consumer choices on goods and services. Dive into topics like consumerism, different types of resources, renewable and non-renewable resources

1 views • 29 slides


Understanding Business Markets and Consumer Buyer Behavior

This academic report delves into the intricacies of business markets and consumer buyer behaviors, highlighting the distinctions in purchasing habits between corporations and individuals. It discusses how businesses market products and services to specific consumer groups, emphasizing the different

2 views • 8 slides


Workers Compensation Solutions for Light Duty Job Assignments

Learn effective solutions for Workers Compensation Light Duty job assignments. This guide provides strategies to create and implement light-duty roles, helping injured employees return to work safely and efficiently. Understand essential benefits and best practices for managing light-duty assignment

9 views • 4 slides


Prevent Duty Training for Early Years Education Professionals

The Prevent Duty Training for Early Years Education Professionals aims to provide crucial information on the Prevent Duty and responsibilities outlined in KCSIE 2023. The training covers key aspects such as local risk factors, extremist groups affecting youth, recognizing signs of vulnerability in c

1 views • 30 slides


Understanding the Consumer Protection Act 2019

The Consumer Protection Act 2019, replacing the 1986 Act, addresses modern consumer challenges in the digital age. It safeguards consumer rights, ensures product/service safety, and aims at effective dispute resolution. Consumers are empowered with rights and protection against unfair trade practice

0 views • 21 slides


Resolving Financial Abuse: Legal Issues and Consumer Credit Law

Learn about resolving legal issues related to financial abuse, consumer credit law, crafting financial hardship requests, negotiating with creditors, getting specialist legal advice, and testing your knowledge on financial matters. Gain insights into consumer credit law, the National Consumer Credit

0 views • 67 slides


Understanding Consumer Behavior in Marketing

The design of a marketing program starts with understanding consumer behavior. Consumers, as the end users, play a crucial role in shaping market trends. Producers seek insights into consumer personas, market behaviors, and influencing factors. Management focuses on the consequences of consumer beha

2 views • 26 slides


Understanding Conditional Duty Exemptions and the Harmonized System

This information delves into the concept of conditional duty exemptions associated with the Common External Tariff (CET) and the Harmonized System (HS). It explains the structure of the Schedule of Rates based on the HS, the application of duty rates in CARICOM, and the lists of items ineligible for

0 views • 16 slides


Overview of the Consumer Protection Act, 2019

The Consumer Protection Act, 2019 aims to provide efficient resolution of consumer disputes and enforce consumer rights. It replaced the 1986 Act and includes new provisions such as online consumer protection, product liability, and expanded definitions of goods and services. The Act covers aspects

0 views • 25 slides


Consumer Council of Zimbabwe: Empowering Consumers for Fairness

The Consumer Council of Zimbabwe, founded in 1955, strives to advocate for consumer rights and promote fair trade practices. They work towards empowering consumers and ensuring their voices are heard in economic decisions. With a vision for fair deals and a mission for consumer protection, CCZ pushe

0 views • 19 slides


Understanding the Right to Representation in Consumer Protection

The Right to Representation in consumer rights allows consumers to be heard and ensures their interests are considered in various forums. In India, the Consumer Protection Act of 1986 recognized this right and established Consumer Protection Councils at different levels. These councils play a crucia

0 views • 13 slides


Understanding Consumer Protection Laws in Business with Dr. Samir Kumar Panigrahi

Gain insights into Consumer Protection Act 1986 and its significance in safeguarding consumer rights. Learn about the definition of a consumer, scope of the act, and the provisions for resolving consumer disputes. Explore how these laws aim to prevent consumer exploitation and promote fair trade pra

0 views • 15 slides


Challenges of Consumer Rights Protection in Zimbabwe

Zimbabwe faces challenges in protecting consumer rights due to the lack of definitive legal mechanisms. The absence of a Consumer Protection Act has led to unsustainable practices, arbitrary actions, and limited redress for consumers. The country lags in upholding consumer rights compared to regiona

0 views • 14 slides


Understanding Negligence in Tort Law

Negligence in tort law refers to carelessness in legal terms, indicating a failure to meet the basic duty of care that a reasonable person would provide in various situations. It involves breaching a legal duty to take care, resulting in harm to the plaintiff. Key elements include duty to take care,

0 views • 8 slides


Enhancing Consumer Understanding and Support: The Consumer Duty Skills Toolkit

This resource provides valuable insights into the key requirements of the Consumer Duty, outcomes-based regulation, and essential skills for supporting consumers effectively. It covers communication strategies, dealing with vulnerable customers, behavioral biases, and real-world application of princ

1 views • 50 slides


Understanding Consumer Access to Financial Records: Insights from Stakeholder Roundtable

Insights from a joint public roundtable on consumer access to financial records highlighted key points such as regulatory requirements under Dodd-Frank Act section 1033, market practices in leveraging consumer data, examples of use cases for consumer data, and stakeholder developments. The discussio

0 views • 12 slides


Overview of Conditional Duty Exemptions and Ineligible Commodities under CET

The Harmonized System, administered by the WCO, forms the basis for the Schedule of Rates in the CET. Conditional Duty Exemptions allow goods to be imported duty-free or at reduced rates for specific purposes, subject to approval. Certain commodities are deemed ineligible for duty exemptions, based

0 views • 16 slides


Understanding Objectives and Types of Custom Duties

Custom duties play a crucial role in regulating imports and exports, preventing smuggling, and collecting revenue. There are various types of custom duties including basic customs duty, GST, protective duties, safeguard duty, countervailing duty, anti-dumping duty, and social welfare surcharge. Thes

0 views • 4 slides


Challenges and Progress in Consumer Protection in Zimbabwe

Zimbabwe currently lacks a definitive consumer protection mechanism at law, relying on the goodwill of service providers. The Consumer Council of Zimbabwe (CCZ) operates without legal enforcement powers, primarily focusing on consumer education. The country can benefit from adopting the UN Guideline

0 views • 20 slides


Understanding Professional Duties in Accountancy

This informative content discusses various aspects of professional duties in accountancy, such as negligence, breach of duty of care, causation, asset valuation, and ethics. It covers topics like duty of care, foreseeability test, breach of duty standards, causation principles, and the accountants'

1 views • 10 slides


Understanding Consumer Duty in Mortgage and Protection

The Mortgage and Protection Event discussed the new FCA Consumer Duty rules and guidance, emphasizing the importance of good consumer outcomes. Mortgage intermediary firms need to assess their current practices against the new standards to ensure fair treatment and monitoring of outcomes. The scope

3 views • 12 slides


Consumer Engagement and Partnership Framework Assessment

Assessing consumer engagement levels within an organization based on consumer input, involvement, partnership, shared leadership, co-design practices, equity principles, workforce diversity, systems for capturing consumer views, and responsiveness to consumer feedback. The framework evaluates curren

0 views • 12 slides


Consumer Advocacy and Competition Policy in Seychelles

Located in Livingstone, Zambia, this organization advocates for sound competition and consumer protection policies to safeguard consumer interests. They enforce the Consumer Protection Act of 2010 and the Competition Act of 2009, aiming to promote fair trade practices and prevent abuse of dominance

0 views • 11 slides


Kant on Moral Autonomy: Insights on Duty and Inclination

Immanuel Kant emphasizes the significance of moral freedom and autonomy, highlighting the superiority of acting out of duty over mere inclination. He asserts that a good will is inherently valuable, irrespective of consequences or external motivations. Kant distinguishes between actions driven by du

0 views • 21 slides


Empowering Consumer Protection and Redress in South Africa

The National Consumer Tribunal in South Africa plays a crucial role in enforcing consumer protection laws and ensuring redress for consumers. The presentation outlines the genesis of the current consumer protection framework in South Africa, highlighting the need for empowering mechanisms and struct

0 views • 20 slides


Understanding the Duty of Candour in Health and Social Care Act 2020

The Health and Social Care (Quality and Engagement) (Wales) Act 2020 introduced the duty of candour for NHS bodies in Wales, outlining legal obligations in reporting and taking appropriate action when harm occurs to patients. This Act covers areas such as duty of quality, duty of candour, establishm

0 views • 24 slides


Understanding the Consumer Protection Act: A Comprehensive Overview

Consumer protection laws play a vital role in safeguarding the rights of consumers and regulating interactions between consumers and businesses. The Consumer Protection Act, 1986, ensures strict liability for manufacturers and service providers in cases of defective goods or deficient services. This

0 views • 34 slides


Understanding the Consumer Protection Act of 1986: A Comprehensive Overview

The Consumer Protection Act of 1986 aims to safeguard the interests of consumers by imposing liability on manufacturers and service providers. This act holds significance in ensuring consumer rights, covering goods, services, and unfair trade practices. Learn about its history, features, and the imp

0 views • 21 slides


Promoting Equality in Wales: Implementing the Socio-economic Duty

The Welsh Government is prioritizing equality and human rights, especially in the context of Brexit, by commencing the socio-economic duty outlined in the Wales Act 2017. This duty requires specified public bodies to consider how their decisions can reduce inequalities associated with socio-economic

0 views • 13 slides


Consumer Privacy Rights and Regulations Act (CPRA) Overview

The Consumer Privacy Rights and Regulations Act (CPRA) addresses the asymmetry of information between consumers and businesses, aiming to empower consumers to control their personal data and ensure transparency and accountability in data use practices. It emphasizes the need for stronger laws to pro

0 views • 14 slides


Understanding Qualifying Service for National Guard and Reserves Veterans

National Guard and Reserves veterans are individuals who have served in active military, naval, or air service and were discharged under conditions other than dishonorable. Qualifying service includes active duty for training (ADT) and inactive duty for training (IADT), where disabilities or deaths

0 views • 11 slides


Competition and Consumer Rights in Botswana

Dr. Selinah Peters presented on the importance of competition for consumers in Botswana at the Second National Stakeholders Conference on Competition. The Botswana Consumer Coalition advocates for consumer rights, expecting fair competition to enhance consumer well-being and economic growth. However

0 views • 14 slides


The ABI and the Consumer Insurance (Disclosure and Representations) Act 2012

The Consumer Insurance Act of 2012 brought significant changes to consumer insurance contracts, replacing the duty to disclose with a duty to take reasonable care to avoid misrepresentation. The Act outlines the process for determining breaches and sets criteria for what constitutes reasonable care.

0 views • 34 slides


Improving Consumer Protection in Ghana: Insights from the Sixth Annual African Dialogue Consumer Protection Conference

The Sixth Annual African Dialogue Consumer Protection Conference held in Lilongwe, Malawi in September 2014 shed light on the challenges faced by Ghana's consumer protection policies. Irene Aborchie-Nyahe, a legal consultant, highlighted the gaps in Ghana's legislative framework, lack of effective i

0 views • 14 slides


The Continuing Duty of Good Faith in Reinsurance Contracts: English Law Perspective

English contract law's view on good faith in reinsurance contracts is analyzed. While no general doctrine of good faith exists in English law, exceptions like the duty of good faith in negotiating and performing contracts as seen in other legal systems are explored. The historical background and rat

0 views • 18 slides


Duty of Due Care in Negligence Law: Who Owes It?

Richard Warner, a Professor at Chicago-Kent College of Law, discusses negligence and the duty of due care in various scenarios. The concept of duty of care is explored in relation to strangers, like in the case of Rachel and Roger, with an emphasis on exceptions. Blackbaud, a cloud software company,

0 views • 16 slides