EASTCONN Out of School Youth Best Practices
Explore the various programs offered by EASTCONN for out-of-school youth, focusing on employability skills, customer service, work maturity, and effective communication. The training sessions cover topics like customer service, work maturity checklist, career interest surveys, and developing positive attitudes and behaviors in the workplace.
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EASTCONN OUT OF SCHOOL YOUTH & IN SCHOOL YOUTH BEST PRACTICES
EASTCONN OUT OF SCHOOL YOUTH Communicating Effectively with Customers and Coworkers (Customer Service) Open enrollment Orientation 50 hours Employability skills National Retail Foundation s Customer Service and Sales credential
EASTCONN OUT OF SCHOOL YOUTH JET: GETTING YOUR POINT ACROSS Orientation Packet From Master Student to Master Employee CS What Is It And Why Is It Important? Work Maturity Checklist Career Interest or Skills Survey Internal Customer Service Think Your Email Address Doesn t Matter? Sign Up For Schoology Password Form Personal Schedule
EASTCONN OUT OF SCHOOL YOUTH Work WorkMaturity MaturityChecklist Checklist Directions Directions: : Student same samerow rowas asdescriptor Student and descriptor. .Then and staff Thendiscuss staff score score student discussresults student independently independently. . Score results. . Score by by inserting inserting value value ( (1 1- -4 4) ) into into empty empty cell cell in in Student Student may 10 10 visits visitsand may receive receive staff and20 20 hours hoursof of contact staff job contact. . job recommendations recommendations when when students students score score at at least least " "3 3" " on on everything everything after after at at least least Initials/ Date Initials/ Date Initials/ Date Initials/ Date Name Name___________________________________________________ ___________________________________________________ Work WorkMaturity MaturityChecklist Checklist Score Score Score Score Punctual Punctual 1 1=late =latewithout withoutreason reason 2 2=lax =laxin in punctuality punctuality 3 3=seldom =seldomlate late 4 4=Always =Alwayson on time time Maintains Maintainsregular regularattendance attendance 1 1=often =oftenabsent absentwithout withoutgood goodreason reason 2 2=lax =laxin in attendance attendance 3 3=seldom =seldomabsent absent 4 4=perfect =perfectattendance attendance
EASTCONN OUT OF SCHOOL YOUTH Relationship Relationshipwith withsupervisors/authority supervisors/authority 1 1=doesn't =doesn'trespond respondto todirections directionsfrom fromsupervisor/authority supervisor/authority 2 2=sometimes =sometimesresponds respondsto toopinions opinionsfrom fromsupervisor supervisor/ / authority authority 3 3=eager =eagerto toknow knowwhat whatsupervisor supervisorthinks thinks; ;tries triesto toimprove improveas asa a person person 4 4=appreciates =appreciatescritical criticalreview reviewof ofwork work Relationship Relationshipwith withother otherworkers/peers workers/peers 1 1=often =oftenblunt bluntand andrude rude 2 2=sometimes =sometimesdiscourteous discourteous 3 3=well =well- -mannered mannered; ;resolves resolvesdifferences differenceseffectively effectively 4 4=polite =politeand andalways alwayswilling willingto tohelp helpothers others Demonstrates Demonstratespositive positiveattitudes/behaviors attitudes/behaviors 1 1=never =nevertakes takesthe theinitiative initiative; ;reluctant reluctantto tolearn learnnew newtasks tasks 2 2=sometimes =sometimestakes takesthe theinitiative initiativein in a agroup groupof of co co- -workers workers 3 3=generates =generates enthusiasm tasks tasks enthusiasm to to motivate motivate others others; ; willing willing to to learn learn new new 4 4 =provides =providesdirections directionsfor forothers othersand andoften oftensets setsexamples examples; ;confident confident
EASTCONN OUT OF SCHOOL YOUTH Personal Personal appearance appearance 1 1=often =often inappropriate inappropriate dress dress; ; poor poor grooming grooming 2 2=sometimes =sometimes careless careless about about personal personal hygiene hygiene and and dress dress 3 3=careful =careful about about appearance appearance 4 4=always =always well well groomed groomed Completes Completes tasks tasks effectively effectively: : thoroughness thoroughness and and productivity productivity 1 1- -only only partially partially completes completes a a job job 2 2=sometimes =sometimes careless careless; ; does does minimum minimum to to "get "get by" by" 3 3=usually =usually completes completes tasks tasks assigned assigned 4 4=job =job always always accomplished accomplished Tools Tools use/equipment use/equipment operation/Property operation/Property Management Management 1 1=abusive =abusive and and destructive destructive 2 2=lax =lax in in care care and and maintenance maintenance responsibilities responsibilities 3 3=careful =careful and and considerate considerate with with tools tools and and equipment equipment 4 4=always =always demonstrates demonstrates effective effective property property management management Technology Technology application application Total Total 0 0 0 0
EASTCONN OUT OF SCHOOL YOUTH Career Pathways CAREER INTERESTOR SKILLS SURVEY At this point in the Orientation session, you will complete one or more surveys that will help you identify a job or career that you are interested in. Even if you know what you want to do, it s good to confirm that choice with a survey. This will allow you and your teacher to focus the Customer Service content on examples from your area (for example, manufacturing or health care).
EASTCONN OUT OF SCHOOL YOUTH Career Pathways CTHires.com has three different searches you could use. They are found in the Career Services section under Career Explorer. Make an account if you don t already have one. Your Career Advisor may have made one for you. Be sure to use your social security number for the account you will have limited access to CTHires if you don t.
EASTCONN OUT OF SCHOOL YOUTH Career Pathways O*Net Online (https://www.onetonline.org/) has several surveys, too.
EASTCONN OUT OF SCHOOL YOUTH Employability Skills Workplace Communication Workplace Communication CTHires CTHires cover cover letter Federal and State Work Forms Federal and State Work Forms Practice Job Application Practice Job Application FINANCIAL FINANCIAL LITERACY LITERACY Body Language, Dress for Body Language, Dress for Success Interviewing Interviewing OSHA, Workplace Violence, Sexual OSHA, Workplace Violence, Sexual Harassment Resume Resume letter Success Harassment
National Retail Foundations Customer Service and Sales Credential NRF FOUNDATION NRF FOUNDATION Customer Customer Service and Sales Service and Sales The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills or any industry that values customer service and sales skills). Individuals taking the course will learn: Products and services Assessing and meeting customer needs Preparing for selling, gaining customer commitment and closing the sale The basics of store operations and inventory control The process of merchandising Internal and external customer service skills Customer Service and Sales is a classroom-based, instructor-led program that typically takes 40-60 hours to complete, depending on group size.
EASTCONN OUT OF SCHOOL YOUTH A Company Research Project A Company Research Project --- --- that s FUN! that s FUN! This project requires research into a company that interests you, or one that you would like a job opportunity with at some time in the future. This research will help you Learn to Earn, that is, to learn enough about a company so if you have an interview with them, it will be a successful one, potentially leading to a job offer with them. 1. Select a company that is of interest to you. 2. Visit and read their website and related websites and view any relevant videos on the company.
EASTCONN OUT OF SCHOOL YOUTH Company Research project continued Company Research project continued 3. While you are reading and viewing, take notes and pay special attention to: Customer service-related items and policies. What makes that company successful. Their mission statement. What they are looking for in terms of employees (skills, knowledge, personal qualities). Information about anything that impresses you about the company. Why you would want to work there. What you have to offer them. And 3 to 5 questions that you would like to ask them during an interview. 4. Here s the FUN part you get to express your creative side by developing a Glog or PowerPoint presentation about the company that you will display and present to your peers. 5. Your poster must contain the bulleted items listed above.
EASTCONN OUT OF SCHOOL YOUTH Job Development Full time job developer Job Shadows Paid internships Job search and placement Career Pathways Financial Literacy & Entrepreneurial resources and workshops Job Developer works with students who exited without employment to assist in finding employment by second quarter after exit Job Developer develops relationships with employers
EASTCONN OUT OF SCHOOL YOUTH Job Development Participants who have successfully completed Customer Service class qualify for a paid internship All employment documents completed during customer service (resume, practice application, interviewing skills), so participants are ready to go
In School Youth Employment and Training Program Historically, about 375 income eligible youth between the ages of 14-21 learn about work and training in New London, Norwich, Windham and Danielson labor markets This is a collaborative effort between EASTCONN, EWIB, New London Youth Affairs and Norwich Human Services Youth from the entire Eastern Connecticut region are served.
In School Youth Employment and Training Program Today s life and work environments require far more than thinking skills and content knowledge. The ability to navigate the complex life and work environments in the globally competitive information age requires students to pay rigorous attention to developing adequate life and career skills. FLEXIBILITY AND ADAPTABILITY FLEXIBILITY AND ADAPTABILITY INITIATIVE AND SELF INITIATIVE AND SELF- -DIRECTION DIRECTION SOCIAL AND CROSS SOCIAL AND CROSS- -CULTURAL SKILLS CULTURAL SKILLS PRODUCTIVITY AND ACCOUNTABILITY PRODUCTIVITY AND ACCOUNTABILITY LEADERSHIP AND RESPONSIBILITY LEADERSHIP AND RESPONSIBILITY Partnership for 21st Century Skills
Labor Laws U.S. Department of Labor - Youth Rules! Connecticut Youth Employment Labor Laws We use the above resources to help us teach youth about the importance of workplace safety. Youth agency staff meet with work sites before, during and after the internship.
Work Readiness Skills Resources The following are some resources we use to help youth make connections between 21st Century Skills and their Summer Youth Employment experience. Job Hunting Handbook CT Youth Employment Web Site Harrington O Shea Interest Profiler What Color is My Parachute My Next Move CT Valley Resume Worksheet Skills to Pay the Bills
Financial Literacy Local banks are a great resource Savings Institute, People s Bank and Chelsea Groton attend our orientations to teach youth about savings and how to open an account. In addition, we use many resources throughout the summer to teach the youth EverFi online simulations JIST Personal Financial Literacy Lifestyle Math and K-12 Financial Planning
In School Youth Employment and Training Program Program outcomes include: 96% of youth achieved an attendance rate of 85% or better; 95% of in-school youth returned to high school, obtained employment or enrolled in post-secondary school after completion of the program; 96% showed an increased understanding of workplace responsibilities based on work-readiness instruction.
In School Youth Employment and Training Program Over 120 businesses partner with our program: The Garde Arts Center, Douglas Manor Nursing Home, the Slater Museum, Questers Way, Backus Hospital, Steppingstones Day Care and Early Learning Center, Windham GROW, CLiCK, Eastern Connecticut State University, Quinebaug Valley Community College, local towns and schools and more. Job functions may include medical records management, patient care, clerical, recreation, library aides, museum aides, maintenance, customer service, technology assistance and computer repair.
Testimonials Our partnership reflects our desire to reinforce work readiness skills development and core employability skills to youth while also mentoring them in a career area. They learn so much through their participation in your program as well as the benefit is affords families, it is a win/win situation. The program also provides a training opportunity and we are happy to have been able to offer them paid positions. So many of the youth have left a positive lasting impression on the staff and children here. I loved getting a chance to work in a human service area and helping all types of different kids and keeping smiles on their faces. I think the youth employment program did a great job helping me and the other youth-I realize I can take on more than I thought, and that working hard pays off. Thank you for the experience.
I learned communication and time management skills When I am in a difficult situation, it s OK to ask for help I learned that once you learn new skills from a job it makes you more confident I learned that I work well with a team Thank you for this experience, I learned a lot about myself.
