Transforming Institutional Effectiveness at Fresno State

Managing IR and institutional effectiveness at Fresno State involves a strategic game plan focused on building relationships, capacity, and collaboration. The university, serving over 24,400 students in the San Joaquin Valley, aims to create a data-driven decision-making culture, break down silos, and enhance services through innovative approaches like Tableau dashboards. Continuous efforts are made to engage with faculty, utilize technology for research, and strengthen collaborations within the CSU system.

• Institutional Effectiveness
• Data-Driven Decision Making
• Collaboration
• Tableau Dashboards
• Capacity Building

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1. Managing IR Behind the Scenes at Fresno State, OR Managing the Game of Change DR. ANGEL A. SANCHEZ ASSOCIATE VICE PRESIDENT, OFFICE OF INSTITUTIONAL EFFECTIVENESS | CALIFORNIA STATE UNIVERSITY, FRESNO OCTOBER 2014

2. Managing Behind the Scenes Building Relationships Building Capacity Building collaboration, reaching out Building client centered services Building the future together CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS

3. Fresno State: The Backdrop 24,400+ students, serving the vast Central California San Joaquin Valley. 17,000 square miles of service region. 80% of students from the 8-county San Joaquin Valley Region. Overwhelming number are underrepresented students (HSI, AANAPISI). CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS

4. Game Plan. What I want. A university culture embracing the data-driven decision making model. To bring down, reduce, or eliminate silos. (oh how some love their silos!) Hire additional staff. To continue to hire student research assistants. Enable research analysts to participate in committees, and look for opportunities to get in front of leaders and decision makers. OIE to regularly evaluate itself as well as assess what s going on. A client-centered, service-oriented office, and collaboration. CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS

5. Managing the Game of Change Game changer: University-wide Tableau dashboards for clients. OIE added dashboard services to its menu of services. Transformed the data use environment to self-service of data needs. (OIE training support) Improved work life of staff with interactive dashboards. Dashboard and self-service idea caught on quickly, and still CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS growing.

6. Building the future is continuous effort OIE Faculty Fellows Tableau Power Users NVivo for qualitative research, content analysis CSU Collaboration, reaching out (CSU is a system, so let s behave like one) Relationship-building with feeder public schools and community colleges. CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS

7. Results so far? Staff own their data, become better employees. Clients begin to offer great ideas and solving other problems! Enables collaboration with other offices and data experts. Helps to bring down the silo environment. Relationships and communications improve. Collective imagination grows. Relationships with CSU campuses and local schools improving. CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS

8. Q & A CALIFORNIA STATE UNIVERSITY, FRESNO | OFFICE OF INSTITUTIONAL EFFECTIVENESS