Effective EdTech Support and Procedures for Teachers

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EdTech Resources
 
EdTech Induction Module 2
 
EdTech Resources
Table of Contents
 
Resource Room procedures
KSU ID
Reporting technical issues
 
Resource Room Procedures
 
The Resource Rooms provide teachers with
the essential physical facilities needed to
prepare for their classes on a daily basis:
 
Computers
Plan lessons
Access iTools/Notebook software to prepare lesson materials
Check e-mail for assigned tasks and ELSD operations
Internet Access
 
Coursebooks
Sign out hard copies of coursebooks
Classroom resources - markers, pens, paper, erasers, etc
 
Printing/Photocopying/Scanning
Quota for teachers
Open EdTech ticket in Portal to receive a printing account code
Creating a KSU ID
Why do I need it?
Logon to e-podiums 
(
Diriyah
, Olaysha Science)
Access WIFI on campus
KSU email account 
- 
for official communication from ELSD
How do I get it?
What if I forget 
my password
?
ELSD Blog > Extra > KSU ID & Wireless Account
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E-Support and Reporting Issues
As occurs with IT in any educational
establishment/organization, technology
 
may fail
at any time in the classroom.
 
Please restart the e-podium to see if it resolves
your issue.
 
Please do not leave your classroom during the
lesson.
 
Please do not send students to the Resource
Room.
 
Please wait until after your session to open a
ticket.
 
Always be prepared with a 
PLAN B
 for your lesson
that does not require technology.
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E-Support and Reporting Issues
Technical
 problems
 
The EdTech unit will liaise with the
 
relevant departments to alert them of
 
existing problems.
Commonly reported issues: 
 
E-podiums, interactive whiteboards,
 
projectors, internet, etc
 
Teacher reports problem in
the ELSD Portal
IT problem:
submit a ticket
through IT Support
Technical problem:
submit a ticket with
the E Learning Dept
EdTech member verifies
the problem and
determines which
department can correct it
EdTech member will follow
up on the reported issues
until they are resolved
 
Resolving 
maintenance
 problems is
not within the remit of the ELSD.
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Opening a Support Ticket
 
Fill out every field that is
marked with a *
Special notes
Help Topic:
 
MUST choose
EdTech for ticket to be
assigned correctly
Subject:
 
Please begin
with the room number
where the problem exists
 
Please view the E-Support video
attached to this training module.
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Providing essential physical facilities and technical assistance, the EdTech resources aim to support teachers in preparing for their classes. From creating KSU IDs to reporting technical issues, the guidelines ensure a smooth educational experience. Teachers are encouraged to have a backup plan in case of technology failures and follow the proper procedure for issue resolution.


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  1. EdTech Resources EdTech Induction Module 2

  2. EdTech Resources Table of Contents Resource Room procedures KSU ID Reporting technical issues

  3. Resource Room Procedures The Resource Rooms provide teachers with the essential physical facilities needed to prepare for their classes on a daily basis: Computers Plan lessons Access iTools/Notebook software to prepare lesson materials Check e-mail for assigned tasks and ELSD operations Internet Access Coursebooks Sign out hard copies of coursebooks Classroom resources - markers, pens, paper, erasers, etc Printing/Photocopying/Scanning Quota for teachers Open EdTech ticket in Portal to receive a printing account code

  4. Creating a KSU ID Why do I need it? Logon to e-podiums (Diriyah, Olaysha Science) Access WIFI on campus KSU email account - for official communication from ELSD How do I get it? What if I forget my password? ELSD Blog > Extra > KSU ID & Wireless Account KSU ID must be created on campus using KSU internet.

  5. E-Support and Reporting Issues As occurs with IT in any educational establishment/organization, technologymay fail at any time in the classroom. Always be prepared with a PLAN B for your lesson that does not require technology. Please restart the e-podium to see if it resolves your issue. Please do not leave your classroom during the lesson. Please do not send students to the Resource Room. Please wait until after your session to open a ticket.

  6. E-Support and Reporting Issues Technical problems The EdTech unit will liaise with the relevant departments to alert them of existing problems. Teacher reports problem in the ELSD Portal EdTech member verifies the problem and determines which department can correct it Commonly reported issues: E-podiums, interactive whiteboards, projectors, internet, etc IT problem: submit a ticket through IT Support Technical problem: submit a ticket with the E Learning Dept Resolving maintenance problems is not within the remit of the ELSD. EdTech member will follow up on the reported issues until they are resolved

  7. Opening a Support Ticket Fill out every field that is marked with a * Special notes Help Topic: MUST choose EdTech for ticket to be assigned correctly Subject: Please begin with the room number where the problem exists Please view the E-Support video attached to this training module.

  8. Further Information Please visit your campus Resource Room Visit the EdTech blog Where: pyd.ksu.edu.sa/elsdblog

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