Understanding Quality Frameworks in Social Services
Service quality in social services is defined in various ways, from meeting people's needs to improving their quality of life outcomes. Countries differ in how they formalize measuring service quality, with some having legislation as an overarching objective and others specifying definitions and methodologies. Strengths and weaknesses exist in both approaches, highlighting the importance of clarity and accountability in assessing and improving quality in social services.
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Workshop 9: Innovative approaches in quality frameworks for social services Jan i ka #QualitySocialServices
The definition of service quality The definition of service quality is implicit in most of the papers we recently reviewed. Definitions range from service quality equating to people s needs being met, including both basic needs and enhanced needs to service quality equating to people having good quality of life outcomes #QualitySocialServices
How do countries compare in terms of formal and informal systems of measuring the quality of services? most of the countries appear to have the assessment of quality services set out in legislation only as an overarching objective, rather than with definitions or methodologies specified. Exceptions include for example Czech Republic and Ireland #QualitySocialServices
Q 1 Q 1 How would you describe strengths and weaknesses of: - quality services being set out in legislation only as an overarching objective? - assessment of quality services being set out in legislation with definitions and/or methodologies specified? #QualitySocialServices
