Mastering Communication Styles for Effective Diplomacy

 
Critical Conversation—The Art of
Diplomacy
 
Andrew Delunas, Part Time Faculty, Gavilan College
Silvester Henderson, ASCCC At Large Representative
Conan McKay, ASCCC Area B Representative
 
Temperature Check
 
New Part Time Faculty
Five years or less
Six to Ten Years
Ten Years plus
Serve on local college committees
 
Outcomes
 
Communication Styles
Communication with style and grace
Critical Conversations
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Communication Styles
 
Passive
 often act indifferently, yielding to others.
 often display a lack of eye contact, poor
body posture and an inability to say “no.
 Passive communicators usually fail to
express their feelings or needs, allowing
others to express themselves.
 
 
Communication Styles continued…
 
Aggressive
is emphasized by speaking in a loud and
demanding voice, maintaining intense eye
contact and dominating or controlling others by
blaming, intimidating, criticizing, threatening or
attacking them, among other traits.
Aggressive communicators often issue
commands, ask questions rudely and fail to
listen to others. But they can 
also be considered
leaders and command respect
 from those
around them.
 
Communication Styles continued…
 
Passive Aggressive
Most passive-aggressive communicators will mutter to
themselves rather than confront a person or issue.
They have difficulty acknowledging their anger.
Use facial expressions that don’t correlate with how
they feel and even deny there is a problem.
Passive-aggressive communicators are most likely to
communicate with body language or a lack of open
communication to another person, such as giving
someone the silent treatment, spreading rumors behind
people’s backs or sabotaging others’ efforts.
Passive-aggressive communicators may also appear
cooperative, but may silently be doing the opposite.
 
Communication Styles continued…
 
Assertive
Thought to be the most effective form of
communication.
 The assertive communication style features an open
communication link while not being overbearing
Assertive communicators can express their own needs,
desires, ideas and feelings, while also considering the
needs of others.
Assertive communicators aim for both sides to win
 
Communication with Style and Grace
 
The longer one is talking the less their audience is paying
attention
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Listening with comprehension
 means listening without becoming
distracted. It’s possible for adults to listen with comprehension the
maximum attention span is no longer than 20 minutes
The longer we talk, the less people pay attention.
Brevity is often one of the most under used tools in
communication
 
Critical Conversations
 
When engaging in Critical / Difficult Conversations it is
important to keep the following in mind
 
Positive Tone
Stay on topic
Keep emotions out as much as possible for both parties.
Important to separate facts and opinions
Agree to a clean path forward
 
Questions, Thank you
 
Andrew Deluna  
adelunas@hartnell.edu
Silvester Henderson  
shenderson@losmedanos.edu
Conan McKay 
cmckay@mendocino.edu
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Explore different communication styles such as passive, aggressive, passive-aggressive, and assertive to enhance your diplomatic skills. Learn how each style influences interactions and strategies for effective communication in various scenarios.


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  1. Critical ConversationThe Art of Diplomacy Andrew Delunas, Part Time Faculty, Gavilan College Silvester Henderson, ASCCC At Large Representative Conan McKay, ASCCC Area B Representative

  2. Temperature Check New Part Time Faculty Five years or less Six to Ten Years Ten Years plus Serve on local college committees

  3. Outcomes Communication Styles Communication with style and grace Critical Conversations

  4. Communication Styles Passive often act indifferently, yielding to others. often display a lack of eye contact, poor body posture and an inability to say no. Passive communicators usually fail to express their feelings or needs, allowing others to express themselves.

  5. Communication Styles continued Aggressive is emphasized by speaking in a loud and demanding voice, maintaining intense eye contact and dominating or controlling others by blaming, intimidating, criticizing, threatening or attacking them, among other traits. Aggressive communicators often issue commands, ask questions rudely and fail to listen to others. But they can also be considered leaders and command respect from those around them.

  6. Communication Styles continued Passive Aggressive Most passive-aggressive communicators will mutter to themselves rather than confront a person or issue. They have difficulty acknowledging their anger. Use facial expressions that don t correlate with how they feel and even deny there is a problem. Passive-aggressive communicators are most likely to communicate with body language or a lack of open communication to another person, such as giving someone the silent treatment, spreading rumors behind people s backs or sabotaging others efforts. Passive-aggressive communicators may also appear cooperative, but may silently be doing the opposite.

  7. Communication Styles continued Assertive Thought to be the most effective form of communication. The assertive communication style features an open communication link while not being overbearing Assertive communicators can express their own needs, desires, ideas and feelings, while also considering the needs of others. Assertive communicators aim for both sides to win

  8. Communication with Style and Grace The longer one is talking the less their audience is paying attention Listening for retention means listening without being distracted and committing the information to memory the maximum attention span is no longer than 10 minutes Listening with comprehension means listening without becoming distracted. It s possible for adults to listen with comprehension the maximum attention span is no longer than 20 minutes The longer we talk, the less people pay attention. Brevity is often one of the most under used tools in communication

  9. Critical Conversations When engaging in Critical / Difficult Conversations it is important to keep the following in mind Positive Tone Stay on topic Keep emotions out as much as possible for both parties. Important to separate facts and opinions Agree to a clean path forward

  10. Questions, Thank you Andrew Deluna adelunas@hartnell.edu Silvester Henderson shenderson@losmedanos.edu Conan McKay cmckay@mendocino.edu

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