Steamship Authority Revised Mission Statement Development Progress
The Steamship Authority is undergoing a revision of its mission statement, a process initiated by the HMS Consulting recommendations in 2018. The development of the new statement involves community input and values such as customer engagement, sustainability, reliability, safety, and efficiency. A Project Team, led by Project Manager Sean F. Driscoll, has been actively engaging with the community to gather feedback and refine the draft mission statement. The ultimate goal is to operate a safe, efficient, and reliable transportation system for Martha's Vineyard and Nantucket while prioritizing sustainability, accessibility, and community engagement.
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Steamship Authority Revised Draft Mission Statement presentation Board meeting November 19, 2019
Developing a mission statement was one of 10 recommendations in 2018 report by HMS Consulting Last mission statement was written in mid- 1990s but never fully implemented by the Steamship Authority Following June workshops regarding implementation of the HMS recommendations, a Mission Statement Project Team was formed Background 2 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
Project Manager Communications Director Sean F. Driscoll Project Team Members Team members Director of Marketing Kimberlee J. McHugh General Counsel Terence G. Kenneally Treasurer/Comptroller Mark K. Rozum Director of Shoreside Operations Alison Fletcher 3 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
To solicit community input on the mission statement, the Project Team held four open houses in July 2019 and accepted public comment through August 23, 2019 67 individuals commented, including 22 from an open house, and 250 unique suggestions were logged Values to include in the mission statement were identified as: Customer engagement and solutions Sustainability Reliability Safety Efficiency Background 4 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
Our mission is to operate a safe, efficient, and reliable transportation system for the islands of Martha s Vineyard and Nantucket in an environment committed to sustainability, accessibility, and community engagement. The (first) draft mission statement 5 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
To solicit community input on the draft mission statement, the Project Team held four public sessions in October 2019 and accepted public comment through October 25, 2019 24 individuals commented via email and 12 attended the Vineyard public session, with 103 unique comments logged Public Comment, Round 2 6 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
Positive comments For the islands Stewardship Efficiency Safety A substantial improvement over the previous mission statement. Public Comment, Round 2 7 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
Critical comments The mission statement should adhere more closely to the language in the Enabling Act The draft does not sufficiently recognize the Authority s unique role in Island life Questions about the use of in an environment committed to and sustainability in the draft. Public Comment, Round 2 8 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
Items to add A more specific reference to environmental and climate concerns Be more specific to Islander needs Include affordability/cost effectiveness Public Comment, Round 2 9 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
Our mission is to operate a safe, efficient, and reliable transportation system for the islands of Martha s Vineyard and Nantucket in an environment committed to with a commitment to sustainability, accessibility, and community engagement. The (first) revised draft mission statement 10 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
At the November 6, 2019 Port Council meeting, members requested a more specific reference to the mainland communities through which the Authority runs its operations Port communities was added, and community engagement was changed to public engagement Port Council s recommended revisions 11 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
Our mission is to operate a safe, efficient, and reliable transportation system for the islands of Martha s Vineyard and Nantucket in an environment committed to with a commitment to sustainability, accessibility, our port communities, and community public engagement. The (second) revised draft mission statement 12 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
Our mission is to operate a safe, efficient, and reliable transportation system for the islands of Martha s Vineyard and Nantucket with a commitment to sustainability, accessibility, our port communities, and public engagement. The Project Team Members believe that the majority of the recent suggestions are either sufficiently addressed in the draft mission statement or narrow, not expand, the scope of the mission statement. The Project Team sought a mission statement that was concise, outcome-oriented and inclusive of all of the Authority s various constituencies. It also must serve as a foundational document for the strategic planning process. Breaking it down 13 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
Values expressed in the mission statement Safety: our company-wide priority Efficiency: both of our finances and our operations, which keeps rates affordable Reliability: Lifeline to the Islands Transportation system: land-based assets and licensing Island-focused: Why we re all here Sustainability: environmental and organizational Accessibility: physical access, access to the organization Port communities: our most immediate neighbors Public engagement: Traveling public, other circles Breaking it down 14 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
Port Council has voted to recommend adoption of the mission statement as revised Board considers revised draft mission statement and votes on further revisions or for its adoption Supporting materials developed to help deepen the understanding of the mission statement for employees and the public Mission statement added to key internal and external materials Employee and public communication strategy Strategic planning project launches What s next? 15 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
Our mission is to operate a safe, efficient, and reliable transportation system for the islands of Martha s Vineyard and Nantucket with a commitment to sustainability, accessibility, our port communities, and public engagement. Questions? 16 November 19, 2019 Revised Draft Mission Statement Presentation Board meeting
